OUR SERVICES
Crisis Management and Turnaround Projects for Care Services
Compassionate4u can support services at a time of crisis to turn around a failing service or business, tackle compliance challenges, broken procurement contracts and initiate dialogue and build relationships with the stakeholders. For those organisations who have received enforcement action or areas for improvement reports, our consultants will work with you to enable, facilitate, and support you to achieve compliance. We are also able to support you with your CQC registration which includes mock fit person interviews.
Support with CQC Registration Challenges
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Support with all aspects of new and variations of existing registrations.
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Support for Proprietor and Managers through the fit persons interview.
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Completions of Due Diligence site Inspections before registration.
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Support with preparation of registration application and guidance on submission of allrequired forms to the Care Quality Commission.
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Support with Provider Information Return completion in preparation for CQC inspections.
Support for Existing Proprietors and Registered Managers with Operational Challenges
Our consultant team have experienced interim managers who can hit the ground running. They have experience of putting measures in place to ensure services maintain and further improve on CQC reports. Further they have clinical experience to oversee Residential, Dementia and Nursing Homes and will put action plans into place to support the Registered Managers development in continuing to make the services a centre of excellence.
Support for Care Services and
Agency Start Ups
Our Consultants will support our clients with start-ups like new care homes, care/domiciliary agencies, new care business developments or acquisitions or restructuring within a company.
Quality and Compliance audits and Mock CQC Inspections for care services
Benchmark Inspections: These can be carried out over one to two days visits depending on the size of the service and can be announced or unannounced based on the provider’s preference. The inspection includes a desktop review of available information which can be requested before the visit, during the visit a walk round the building to review the internal and external environment plus a thorough inspection of all Training, Support and Care documentation. We also interview staff and stress test them in preparation for a CQC or any regulatory inspection and where possible we talk to people living in the service, relatives, and visitors. A full feedback is shared at the end of the inspection and a full report issued within 10 working days. A development plan tool is included for monitoring progress against the identified required improvements.
Quality Improvement Visits/Inspections: This visit/ inspection is usually announced and is aimed at working with the Management team to work through and come up with strategies of addressing the actions indicated from any inspection or audit, including hands on coaching with staff on how to complete compliance documents with the required quality and detail. This could include hosting governance meetings with the management to win the hearts and minds of staff, so they are involved and on board with the quality of home or care service required to drive the place forward.
Monitoring Inspections: These can be announced or unannounced to follow up and review progress against an action plan after a benchmark inspection. A Monitoring Inspection includes a full review of all actions identified previously and ratification of completed actions which is either granted or a clear update communicated so the provider knows the exact level of improvement achieved and closeness to compliance. The feedback following this inspection is aimed at supporting the management team to encourage further development and ownership of the action plan.
24 Hour Inspections: This is a benchmarking visit that is over 24 hours and is aimed at inspecting teams across all the shifts which include day, night staff with an outcome of a balanced overview of the service across all shift patterns and handovers.